knowis Blog

In view of the steadily growing amounts of data, the use of artificial intelligence has great potential – also in the financial industry. Especially in the credit sector, banks can use AI to significantly increase efficiency, improve customer experience and hold their ground against competitors.

In order to differentiate themselves from their competitors in the financial market, banks are increasingly focusing on the topic of customer experience. But anyone who wants to achieve true customer-centric models with a seamless customer journey cannot avoid the subject of omnichannel banking.

An essential interface in the loan business is located between customer service and the loan department, as a lot of data is exchanged here. By mapping all application elements in a digital workflow, information deficits between front and back office can be avoided.